01. Kickoff and schedule
Service-page estimates relate to the base scope. Kickoff and milestones are confirmed in the proposal after required access, content and availability are identified. Timing is reviewed if new dependencies or scope changes arise.
02. Review and acceptance
Review stages and acceptance criteria are agreed before development. Your contact consolidates feedback. A defect in the agreed scope is distinguished from a new request, which receives its own estimate and agreement.
03. Handover method
Delivery is digital: agreed-environment access, files, source repository, prototype or report depending on the service. Instructions cover prerequisites, settings and known limits. Physical delivery is not included unless separately arranged.
04. Access and independence
Third-party accounts are created in the client’s name where possible and agreed. Access details must be handed over through a suitable channel and changed where needed. The agreed handover explains deliverables and routine operations.
05. Corrections and maintenance
In-scope defects reported within 30 days of acceptance are reviewed under the general terms without limiting consumers’ statutory guarantees or other mandatory rights. Maintenance, new releases, monitoring, ongoing backups and availability commitments are provided only under a separate agreement. The contact email is not an emergency support service.
06. Operating costs
Recurring third-party costs remain the client’s responsibility unless otherwise stated. Prices and terms may change. Used dependencies and known costs are listed in the handover materials.
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