General service terms

01. Scope and contract documents

These terms govern AVENELYS services commissioned by business clients or individuals acting for personal purposes. The accepted proposal and its schedules define deliverables, limits, responsibilities and timing. Agreed special terms supplement this framework without overriding mandatory client rights. Viewing the website or making an enquiry does not place an order.

02. Proposal, agreement and changes

Work starts on the agreed date after written acceptance of the proposal, receipt of any lawful agreed deposit and availability of required materials. For a consumer with a withdrawal period, work is scheduled after that period unless a lawful express request for an earlier start is recorded. Unless stated otherwise, a proposal is valid for 30 days. Scope changes require written agreement on price and timing.

03. Prices and external costs

Prices are indicative “From” amounts in euros for the described base scopes. The final price depends on requirements, complexity, integrations and timing. Before commitment, the proposal confirms the total payable, any external costs and the applicable terms. Any discount must be stated in the proposal.

Domains, hosting, licences, subscriptions, storage, payment commissions and API fees are excluded unless expressly included. External expenditure on the client’s behalf requires prior agreement. Architecture proposals include recurring-cost estimates that may change with providers.

04. Invoicing and payment

Unless the proposal states otherwise, a 30% deposit is invoiced at kickoff and the balance on acceptance of the deliverables. Invoices are payable by bank transfer within 7 calendar days of issue. Payment details are supplied on the invoice. This website does not collect payment.

For business clients, overdue sums accrue interest at the European Central Bank refinancing rate plus 10 percentage points, as applicable, from the day after the due date. A statutory €40 recovery-cost charge applies, with evidenced additional costs where higher, subject to legal exclusions. These B2B penalties and the fixed recovery charge do not apply to consumers. Work may be suspended after written notification of non-payment within the limits of applicable law.

05. Collaboration, timing and acceptance

The client provides authorised access, lawful data, content they may use and a contact for decisions. Website timescales are indicative. The written schedule accounts for dependencies and agreed feedback dates. Access or review delays may require a reasonable schedule adjustment, communicated to the client.

Deliverables are submitted for review against agreed acceptance criteria. The client is asked to provide consolidated feedback within 10 working days, unless the proposal sets another period. Silence does not waive the right to report a defect or automatically accept non-conforming work.

06. Rights, confidentiality and data

The proposal defines usage or assignment rights for bespoke deliverables, their scope and their effective date following full payment. Existing tools, open-source components, libraries and third-party services remain subject to their licences. Agreed access and source files are handed over on delivery.

Each party protects confidential information received during the engagement and limits access to those who need it. If AVENELYS processes personal data on the client’s behalf, a processing agreement covering instructions, safeguards, subprocessors and return arrangements is agreed before processing.

07. Corrections, support and liability

Defects within the delivered scope reported within 30 days of acceptance are reviewed for correction at no extra cost when attributable to the delivered work. Changes in use, third-party changes, modifications by others and new features require a separate agreement. Continuous support, guaranteed availability and monitoring are not included without a written commitment.

AVENELYS performs the engagement with agreed professional care. Economic, commercial and search-ranking outcomes or technical scores are not guaranteed. Each party’s liability is assessed under the contract and applicable law; no clause excludes liability that cannot lawfully be limited.

08. Termination and disputes

Suspension and cancellation arrangements are set out on the dedicated page and in the proposal. For a material breach, a party may seek termination following a written notice that remains unresolved for 15 calendar days, subject to the contract and applicable law.

French law applies without depriving a consumer of mandatory protections, including those of their country of residence where applicable conflict-of-law rules provide them. Court jurisdiction follows applicable rules, including consumer protections. The French version is the reference to the extent permitted by law and the accepted contract documents.

09. Consumer provisions

Essential information is supplied before commitment on a durable medium: identity, service, total price, costs, schedule, payment terms, statutory guarantees and withdrawal arrangements where applicable. Applicable statutory guarantees, including those for digital content and services where relevant, remain available. The 30-day commercial correction period does not limit them.

Complaints can be sent to business@avenelyssoftware.tech. After an unsuccessful written complaint, a consumer may use consumer mediation free of charge under the statutory conditions. Details of the designated mediator must be supplied before the contract is concluded and following an unresolved complaint. Access to the courts remains available.